Terms of Service

Use of eServers S.P.'s Service constitutes acceptance and agreement to eServers S.P.'s AUP (Acceptable Usage Policy) as well as eSevers S.P.'s TOS (Terms of Service).
From herewith in this TOS and AUP, the usage of "us", "we", "our", "ours" shall constitute reference to eServers S.P., the usage of "you", "your", "they", "them" shall refer to client / customer of eServers S.P. .

Acceptance of Contractual Agreement

1. Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by eServers S.P., that you are agreeing to our TOS, and AUP.
Modifications of said contract by customer is allowed.

2. eServers S.P. will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, AUP and TOS. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.

What may NOT be hosted on our network:

• Warez

• IRC

• Pornography

• Copyrighted media, includes but not limited to: Video, Music, TV, Radio

• Hacking tools / material

• Anything that may harm us, the server, or anyone else (mentally, physically)

Network Uptime is the total time in a calendar month that eServers S.P. network is available through the Internet, provided that Client has established connectivity. eServers S.P. takes responsibility for Network availability within their network, however, we cannot be held liable for upstream problems, outside of our network.

A Network Outage is defined as a period in which 100% packet loss to our network is experienced, which is determined to have been caused by a problem in eServers S.P.'s Network as confirmed by eServers S.P.. Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month.

Scheduled Downtime is any eServers S.P. scheduled interruption of Services, for the purpose of network upgrades, or replacement of any equipment in order to provide for you better service. Scheduled downtime occurs during notified downtime periods, with as much advance warning as possible via e-mail with a minimum of 12- 24 hours notice.

Payments and Fees

Payment is due every 1, 3, 6, 12 or 24 months by credit card or PayPal. An invoice will be raised and can be paid from the Client Area, please note that service may be suspended on accounts that reach 10 days past due, We do not charge late or re-connection fees.

Delinquent Accounts

eServers S.P. may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.

Account Cancellation

All requests for canceling any service / services must be made in writing with at least 15 days notice via email to support@eservers-hosting.com. Include your domain name, last name, first name and your accounts contact email.

Refunds and Disputes

All payments to eServers S.P. are non refundable. This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within 30 days of the time the dispute occurred.

Modification

eServers S.P. reserves the right to add, delete, or modify any provision of this Terms at any time without notice.

Last revision: 01 May 2011

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